Returns & Exchanges

Due to the perishable nature of our plant-based meats, we cannot accept physical returns of food items; however, we are committed to ensuring you are satisfied with your experience. If your order arrives damaged or fails to meet our quality standards, please reach out within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and the outer packaging, especially if there are signs of thawing or physical damage upon arrival.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the photos attached to initiate a claim.

• 3.
  Quality Review

  Our team will review your request within 48 hours to verify the concern against our freshness and safety protocols.

• 4.
  Resolution

  Once approved, we will process a refund to your original payment method or ship a replacement order at no additional cost to you.